PAPERZONE
spreading the love of paper crafts

help

If the information below does not answer your question please contact us


Why aren't items being added to my shopping cart?

The "Paperzone" shop uses cookies to identify your shopping sessions. If items are not being added it is likely that your system is not allowing cookies to be used. Please search "how to enable cookies on (your browser name)" to find out how to adjust your browser to the correct setting.


Why does the shop use cookies?

A cookie is a unique identifier for your computer and web browser that is stored on your computer. When you add an item to your shopping cart the website tags that item as belonging to your cart using the cookie. So even if you close your browser, the next time you visit your items will still be in the cart ready to purchase (or add to, modify, remove). If you delete your cookies for the Paperzone website then next time you visit a new cookie will be created and any shopping history will be lost.


Are your prices all inclusive?

The prices of all our products are shown in New Zealand Dollars and include GST. The only addition to the price you see is the cost of delivery. This cost is $4 per parcel or $7 rural delivery within New Zealand. International freight starts at $14.


What does gsm mean?

Paper weight is measured in grams per square metre (gsm). A standard piece of copy paper is usually 80 gsm. A card that is 240 gsm will be 3 times that weight.


What is translucent paper?

Translucent is a term given to something that allows light to shine through as opposed to transparent which is something you can see through. Translucent paper is usually patterned and frosted and comes in many shades of colours. It is also called "vellum".


Will the paper go through my printer?

Most papers will happily travel through an inkjet printer though rough surfaces may give varying results,some papers will bleed and some inks may not adhere well on shiny or synthetic surfaces. It is always advisable to try a few sheets first to determine results. Laser printers demand special papers that can withstand the high temperatures when fusing toner to them. Most smooth papers will go through a laser printer as will our whole range of translucent papers. However, printers do vary a lot and again we recommend testing a few sheets before committing to a big order. Please feel free to ask about any product if you are unsure.


Can I order single sheets of paper to try?

Yes you can.


Do you ship overseas?

Yes we do! We have shipped our products all over the world. Please ensure you select the international delivery option when checking out.


How much will delivery cost?

Delivery within New Zealand is $4 for standard delivery, $7 rural and from $14 international.


How long will my order take to get to me?

While many items can be dispatched overnight on the day of order please allow five working days for delivery within New Zealand and longer for overseas delivery.


What if I need to return my purchase?

We will happily replace product that arrives in unsatisfactory condition or is not what you ordered. In such instances please contact us immediately so we can rectify the situation. We cannot accept returns for custom work, such as invitations, where a proof has been approved for printing. Any errors or omissions on our part will be corrected at our expense.


How do I pay for my order?

We accept Visa and Mastercard, and have a secure online ordering system that uses a PCI certified payments processor to ensure your credit card details are protected. We do not save or even see your credit card details.





 

Paperzone, The Corner Shop, Hotel Frankton Building, Cnr Commerce and High Streets, Frankton, Hamilton Phone: 021 744 866

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