Are your prices all inclusive?

Our prices include GST. The only additional cost is the price of delivery.

Do you have a retail shop?

Yes, our shop is called Paperzone and is located at 221 Commerce St, Frankton, Hamilton. Click here for a map.

Is your retail shop open evenings and weekends?

Paperzone hours are 8.30 am – 4.30pm Monday to Friday, except Wednesday with late night til 9pm, and Saturday 9am til 1pm.

What does gsm mean?

Paper weight is measured in grams per square metre (gsm). A standard piece of copy paper is usually 80 gsm. A card that is 240 gsm will be 3 times that weight.

What is translucent paper?

Translucent is a term given to something that allows light to shine through as opposed to transparent which is something you can see through. Translucent paper is usually patterned and frosted and comes in many shades of colours. It is also called "vellum".

Will the paper go through my home printer?

Printers vary a lot and we recommend testing a few sheets before committing to a big order Most non-translucent papers will happily travel through an inkjet printer though rough surfaces may give varying result.

Some papers will bleed and some inks may not adhere well on metallic, shiny or synthetic surfaces. Laser printers demand special papers that can withstand the high temperatures when fusing toner to them. Most smooth papers will go through a laser printer as will most translucent papers.

Can I order single sheets of paper to try?

We are happy to sell a single sheet for trial printing. Please ask if you would like further information about a paper.

Do you ship overseas?

Yes we do!
We have happy customers world wide!

How much will delivery cost?

We have a set charge of NZ$6 per order delivered in New Zealand (NZ$10 rural delivery) or minimum NZ$14 per order for international orders. In some cases where the order contains heavy items additional freight charges may apply but we'll inform you should this be the case before processing your order.

What if I need to return my purchase?

In the unlikely event that you are not happy with products received, please return the goods within 7 days of receipt (unused and in the condition you received them, please!) and we will either exchange or refund you in full.
Please note that the goods are your responsibility until we receive them as we cannot take responsibility for goods lost or damaged in transit from you to us.

How do I pay for my order and are my details safe?

We accept Visa, Mastercard and online banking. If paying by credit card you will be directed to our banks secure card payment site to make your payment before being returned to the Paperzone site with payment confirmation. At no stage do we see or store your card details.

When I looked at papers in your online shop on my work computer they appear a different shade to the ones on my home one. How can I tell which shade they are?

Colors can look different on different computer monitors depending on the type of monitor and settings such as brightness, contrast and hue.

Please use the colors shown and their names as a guide rather than exact representation of the colors.

If you would like help choosing your color or you require precise color matching, please request a sample or send your sample to us by post.